Patient Scheduler 2, Part Time
University of Miami · Miami, FL · 6 mo ago
ManagementPart-time
CORE JOB FUNCTIONS
- Schedules all types of complex exams with attention to detail.
- Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
- Obtains and verifies necessary demographic and insurance information.
- Screens and verifies information to ensure accuracy when scheduling exams.
- Absolutely manages high call volumes to ensure the best possible customer service by properly educating the patient on exam preparation and answering questions.
- Utilizes multiple computer applications, scheduling software, network, drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
- Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
- Captures and coordinates processes and timing as required by the physician and facility for special procedures.
- Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
CORE QUALIFICATIONS
- Education: High School diploma or equivalent
- Certification and Licensing: Not Applicable
- Experience: Minimum 2 Years Of Relevant Experience
- Knowledge, Skills and Attitudes: Skill in completing assignments accurately and with attention to detail.Ability to lead, motivate, develop and train others.Ability to recognize, analyze, and solve a variety of problems.Ability to communicate effectively in both oral and written form.Ability to work independently and/or in a collaborative environment.Ability to process and handle confidential information with discretion.
Benefits
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Pay
Pay Grade: H4
Schedule
Employee Type: Staff