Patient Scheduler (Part-Time)

Summary

This position will transition to a remote role once the employee is fully trained and receives management approval. Training will be completed on-site at our corporate office in Warwick, RI. A shift differential is offered for a minimum of 3 hours worked per shift between 4:00 PM-9:00 PM.

Principle Duties And Responsibilities

• Handle telephone calls in a timely, courteous, and efficient manner when scheduling patients and responding to questions; provide excellent customer service and exhibit helpful behaviors.
• Understand and apply insurance pre-authorization rules and RIMI policies regarding the scheduling of exams.
• Obtain correct demographic and insurance information when scheduling patient exams.
• Scan authorizations and communicate with the Authorization staff when necessary.
• Cookordinate and communicate with the Radiologist and referring physician as required.
• Ensure that scheduling, patient account, insurance, and other related records are properly completed with the correct patient identification, statistical, and billing information.
• Contact patients to clarify information whenever required.
• Cookordinate with and provide additional assistance to other personnel in areas outside primary areas of responsibility when possible or necessary.
• Complete patient satisfaction calls for a sample of patients as instructed.
• Ensure that all interactions are in compliance with HIPAA, federal, and state compliance regulations.
• Available as scheduled to provide scheduling duties at specified times assigned.
• Ensure proper operation of equipment at all times.
• Responsible for immediately reporting any concerns regarding equipment operation to the Supervisor.
• Responsible for immediately reporting any concerns regarding a referring office, patient, and/or the employee themselves to the Supervisor.
• Train in accordance with the department needs as assigned.
• As scheduled, remain flexible and available to perform duties at specific times.
• Offer flexibility to ensure that there is proper staffing coverage.
• Additional duties as assigned.

Basic Knowledge/Skills

• Knowledge of health insurance requirements as it relates to pre-authorization, eligibility, and out-of-pocket responsibilities.
• Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.
• Organizational and analytical skills to compile and interpret data.
• Ability to perform basic computer skills is required.

Experience

• Medical office experience and previous patient scheduling experience preferred.

Education

• A high school diploma or equivalent.

Physical Demands

• Prolonged periods of repetitive sitting and standing at a desk and working on a computer.
• Must be able to perform all essential duties without restriction.
• Must be able to lift up to 15 pounds.

Join an award-winning organization!

With numerous private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island.