Patient Scheduler 1, Part Time
University of Miami · Miami, FL · 1 mo ago
ManagementPart-time
CORE JOB FUNCTIONS
- Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
- Screens and verifies information to ensure accuracy when scheduling exams.
- Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions.
- Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
- Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
- Captures all required information from the referring physician or patient for the exam when scheduling exams.
- Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
CORE QUALIFICATIONS
- Education: High School Diploma or equivalent/relevant experience, certification or license.
- Certification and Licensing: Refer To Department Description For Applicable Certification Requirements.
- Experience: Minimum 1 Year Of Relevant Experience Required.
- Knowledge, Skills and Abilities: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
COMPENSATION AND BENEFITS
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.