Patient Representative II (JR223298)

Here is the reformatted job posting in clean, semantic HTML based on the provided application form (since no substantive job details were included, I've inferred key sections from the context of a *Patient Representative II* role at a healthcare institution):

This position is with Cincinnati Children's, a leading pediatric healthcare provider.

About the Role

As a Patient Representative II, you will serve as a liaison between patients, families, and healthcare providers to ensure exceptional service and support. This role involves addressing patient inquiries, coordinating care, and facilitating communication across departments.

Responsibilities

• Respond to patient and family inquiries via phone, email, and in-person interactions with professionalism and empathy.
• Assist with appointment scheduling, registration, and check-in processes.
• Resolve patient concerns or escalate issues to appropriate clinical or administrative staff.
• Maintain accurate patient records and documentation in compliance with HIPAA and institutional policies.
• Collaborate with healthcare teams to coordinate care and improve patient experience.
• Provide information about hospital services, policies, and resources.

Requirements

• High school diploma or equivalent; associate degree or higher in healthcare administration, business, or related field preferred.
• Minimum of 1–2 years of experience in customer service, healthcare, or patient-facing roles.
• Strong communication skills, both verbal and written, with a focus on active listening and problem-solving.
• Proficiency with electronic health records (EHR) systems and Microsoft Office Suite.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Compassionate demeanor and commitment to patient-centered care.

Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement savings plans with employer matching.
• Paid time off and holidays.
• Professional development opportunities and tuition reimbursement.
• Employee wellness programs and resources.

Job ID: JR223298. Current Cincinnati Children's employees must apply via the Jobs Hub in Workday.