Patient Representative II

About the role

Full-time position in the Fairfield Outpatient Department, Behavioral Medicine—Clinical Psychology. Day shift, 40 hours per week.

Responsibilities

• Provides customer service by assisting patients, families, staff, and external agencies with registration, admission, and scheduling; investigates and resolves requests, questions, or problems according to CCHMC policies and procedures; contacts outside representatives to obtain information or resolve issues.
• Supports the Revenue Cycle, Health Information Management, and Regulatory functions by ensuring necessary data, information, and forms are obtained and accurately entered into the appropriate systems; communicates system errors or recommended changes to management.
• Completes and authenticates all documents and questionnaires required for compliance with regulatory agencies (JCAHO, CMS, ODH).
• Ensures patient safety by correctly identifying patients, recognizing special needs, and preparing isolation precautions for patients with infectious disease indicators.
• Maintains HIPAA/confidentiality by safeguarding patient/family personal medical and financial information during collection, use, and storage; accesses only the information and records necessary to perform the position’s responsibilities.

Requirements

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.

About Us

At Cincinnati Children’s, our mission is to make children’s health better through a holistic team approach in both patient care and scientific advancement. We strive for excellence and draw energy from our shared purpose.

• Ranked among the top 10 best children’s hospitals by U.S. News & World Report for more than 15 years.
• Consistently among the top 3 children’s hospitals for National Institutes of Health (NIH) funding.
• Recognized as one of America’s Best Large Employers (2025) and one of America’s Best Employers for New Grads (2025) by Forbes.
• Named one of America’s Most Innovative Companies by Fortune.
• Certified as a great place to work and a Leading Disability Employer by the National Organization on Disability.
• Magnet® designated by the American Nurses Credentialing Center (ANCC) for the fourth consecutive time.
• Encourages responsible use of artificial intelligence to empower teams and improve outcomes.