PATIENT REPRESENTATIVE

Monday – Friday, 7:00 AM – 4:00 PM

About the role

Greets, instructs, and schedules patients; registers patients into the computer system and determines their insurance benefits. Serves as a liaison between patient and clinical support staff.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information in the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers, and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Demonstrates proficiency with medical office technology systems.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Works with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Supports clinic efficiency and cohesion.

Requirements

• High school education or equivalent.
• Previous two years in a front office using medical management software preferred.
• Working knowledge of medical terminology and coding preferred.
• Typing or data entry at 40 wpm.
• Strong communication skills with consistent incorporation of judgement and discretion.

Skills

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Skill in operating medical office technology systems.
• Ability to greet patients and answer the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Physical demands

• Frequent mobility and/or sitting required for extended periods of time.
• Some bending and stooping required.
• Occasional lifting up to 50 pounds of boxes of paper.
• Manual dexterity to operate office technology.
• Eyesight correctable to 20/20 to read numbers, policies, and computer terminals.
• Hearing within normal range for telephone use.

Working conditions

Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.

Benefits

Competitive salaries and the outstanding benefits package of Methodist Health System, which includes:

• Medical, dental, and vision insurance.
• A matched retirement plan.
• An employee wellness program.

Methodist Medical Group is part of an award-winning workplace recognized by:

• Newsweek’s America’s Most Admired Workplaces 2026
• Glassdoor’s Best-Led Companies 2025
• Fortune’s Best Workplaces in Health Care 2025
• Great Place to Work Certified 2026–2026
• Glassdoor’s Best Places to Work 2025
• TIME’s Best Companies for Future Leaders 2025
• Military Friendly – Gold Employer 2025
• Newsweek’s America’s Greatest Workplaces for Mental Well-Being 2025
• Becker’s Healthcare Top Places to Work in Healthcare 2025
• Newsweek’s Greatest Workplaces 2025