Patient Registration Specialist - PT Evening

About the Role

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga, and Elmore counties.

The Patient Registration Specialist is responsible for pre-registration, registration, payer identification and verification, referral to financial counseling, and point-of-service collections. The Specialist ensures accurate data entry of patient demographic and benefit information into computer systems, verifies benefits eligibility and limitations, coordinates benefits, and determines and collects the patient's financial responsibility at the point of service. Additionally, the Specialist must understand regulatory requirements, including medical necessity determination, Medicare Secondary Payer completion, Important Message from Medicare issuance, HIPAA, and EMTALA. This position may include additional duties within the scope of the role.

Responsibilities

• Perform pre-registration and registration of patients.
• Identify and verify payer information.
• Refer patients to financial counseling as needed.
• Collect payments at the point of service.
• Ensure accurate entry of patient demographic and benefit information into computer systems.
• Verify benefits eligibility, limitations, and coordination of benefits.
• Determine and collect the patient's financial responsibility.
• Understand and comply with regulatory requirements, including medical necessity determination, Medicare Secondary Payer, Important Message from Medicare, HIPAA, and EMTALA.

Requirements

• High school graduate or equivalent required.
• Associate’s degree in healthcare or business-related field preferred.
• Bilingual capability (English/Spanish) desirable.
• At least 2 years’ experience in a medical or hospital patient access or financial services environment preferred.
• Training experience a plus.
• Knowledge of government programs such as Medicare and Medicaid.

Skills

• Excellent knowledge of MS Office and familiarity with relevant computer software.
• Strong team leadership, organization, interpersonal, and customer relations skills.
• Ability to meet strict deadlines and complete multiple tasks simultaneously.
• Strong analytical and problem-solving ability.
• Ability to develop trust with leaders in the organization.
• Strong written and oral communication skills.
• Proficient computer skills and a proven track record of successful performance.
• Ability to understand complex multifactor situations and bring appropriate solutions.
• Ability to work both independently and in a team environment.

Schedule

Part-time, second shift (evening).

Primary Location: Baptist Medical Center South