Patient Registration Specialist PT Nights

About the role

The Patient Registration Specialist position at Saint Alphonsus Health System supports the Garrity and South Emergency Departments. This part-time night shift role requires a combination of administrative and interpersonal skills.

Responsibilities

• Verifies patient identification, demographic information, and insurance coverage
• Accepts point of service payments
• Enters patient information accurately into EPIC
• Refers patients with questions regarding financial liability to available resources
• Provides payment estimates for out-of-pocket costs
• Educates patients/families on the use of registration kiosks or online systems
• Identifies routine issues and escalates to Supervisor, Patient Access
• Processes insurance claim forms
• Reviews claims/accounts for complete information, corrects and completes forms to ensure accuracy
• Accesses information and translates data into information acceptable to the claims processing system
• Prepares claims for return to provider/subscriber if additional information is needed
• Maintains all appropriate claim files and follows up on suspended or outstanding claims
• Identifies, researches, and resolves issues related to coordination of benefits, subrogation, and general inquiry issues, then communicates the results
• Identifies routine payer or provider issues and escalates to Lead Patient Financial Services Representative
• Acts as a point of contact for assigned payers
• Maintains compliance with HIPAA and other regulatory requirements throughout all activities
• Protects the safety of patient information by verifying patient identity to preserve the integrity of the patient record and ensures all records are complete, accurate, and unique to one patient

Requirements

• Associate degree in Accounting or Business Administration preferred
• Prior work experience performing customer service activities within a hospital or clinic environment, an insurance company, managed care organization or other health care financial setting preferred
• Knowledge of insurance and governmental programs, regulations, and billing processes and/or managed care contracts and coordination of benefits preferred

Qualifications

• Ability to multitask in a busy environment while making quick decisions independently
• Excellent communication skills while communicating with patients and families and other colleagues
• The ability to set and organize your own work priorities
• The ability to provide superior customer service will be essential in this position

Skills

• Knowledge of insurance and governmental programs, regulations, and billing processes
• Ability to multitask in a busy environment while making quick decisions independently
• Excellent communication skills
• The ability to set and organize your own work priorities
• The ability to provide superior customer service

Benefits

At Saint Alphonsus Health System, you will enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Learn more about the benefits, culture, and career development opportunities available to you at Saint Alphonsus Health System.

Pay

Competitive compensation with a full benefits package.

Schedule

This Part-Time position will work a Night-Shift schedule (between hours of 6:00PM - 8:00AM).