Patient Financial Counselor

About the role

This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period. Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance. Refer uninsured patients for Medicaid/Financial eligibility screening. Prepare estimates of fees upon request from Patient Care Consultants. Review payment options with patients. Primary Job Responsibilities include interviewing patients and determining appropriate insurance opportunities, completing applications, managing and resolving inquiries, managing Financial Assistance application processes, assessing patient needs, obtaining and verifying insurance, preparing price estimates, collecting payments, demonstrating knowledge of patient privacy rights, maintaining confidentiality, interpreting hospital policies, procedures, and services, supporting patient financial relations, resolving billing problems, and assessing financial assessment protocols.

Responsibilities

• Interview patients and determine appropriate insurance opportunities
• Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D
• Manage and resolve a high volume of phone inquiries and referrals
• Manage all aspects of UW Medicine’s Financial Assistance application process
• Adequately assess patient’s needs and potential funding and obtain and verify insurance through various web tools
• Document progress of each case in Epic notes
• Prepare price estimates and collect payments
• Demonstrate knowledge and understanding of patient privacy rights
• Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form
• Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only
• Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities
• Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine
• Perform other related duties as required

Requirements

• High school diploma or GED certificate
• One year of experience in a medical office setting

About UW Medicine

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations, including: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits & Position Details

Pay Range Minimum: $22.28 hourly
Pay Range Maximum: $31.86 hourly
Benefits: Other Compensation: For information about benefits for this position, visit here.
Shift: First Shift (United States of America)
Temporary or Regular: This is a regular position
FTE (Full-Time Equivalent): 100.00%