PATIENT FINANCIAL COUNSELOR

About the role

Campbell County Health (CCH) is more than just a hospital—we are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute care community hospital in Gillette; Campbell County Medical Group, featuring nearly 20 specialty and primary care clinics—including locations in Wright and Hulett; and The Legacy Living & Rehabilitation Center, a long-term care facility. To be responsive to our employee’s needs we offer: Generous PTO accrual (increases with tenure), Paid sick leave days, Medical/Dental/Vision, Health Savings Account, Flexible Spending Account, Dependent Care Savings Account, 403(b) with employer match, Early Childhood Center, discounted on-site childcare, and more!

Responsibilities

• Creates and approves payment arrangements.
• Reviews different payment options with patients and possible financial assistance.
• Reviews all self-pay accounts.
• Documents all payment agreements.
• Utilizes sound financial counseling processes to visit with patients, and/or fiscally responsible family members to establish payment processes.
• Collections self-pay monies due, by utilizing correspondence, personal phone calls, or face-to-face counseling, following the organizations credit and collections guidelines and policies and procedures.
• Aids patient in identifying any potential alternative resources for the uninsured or underinsured patients and follow through with internal financial assistance programs as necessary.
• Aids patients with Medicaid and Supplemental Security Income applications and refers patients to other social services as applicable.
• Ensures superior ongoing patient satisfaction and customer service.
• Is proficient in practice management software applications for A/R management, registration, chart, and reporting.
• Gathers, prepares, and organizes all required financial assistance paperwork for review and approval.
• Regularly reviews aging reports to identify accounts for follow-up or collection procedures.
• Regularly identifies and prepares appropriate documentation for account adjustments for management approval.
• Prepares a list of patient accounts to include name, date, account number, and any other required identifying information, and electronically processes to the collection agency.
• Communicates all pertinent information necessary for the vendors to process and collect monies due.
• Maintains a professional working relationship with outside vendors for collection and long-term payment processes.
• Prepares refunds due to the patient and sends to management for approval within 30 days of identifying the credit balance.
• Maintains patient files with appropriate documentation.
• Records in computer system, all telephone contact, written correspondence, sent or received, and any other information pertaining to an account.
• Communicates all pertinent information necessary for the vendors to process and collect monies due.
• Maintains confidentiality of all personnel and patient care and relations information.
• Actively participates in strategic planning for the department and organization.
• Actively participates in Customer/ Guest Relations and Mandatory Education programs.
• Regularly attends staff meetings.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations and hospital and departmental policies and procedures.

Qualifications

• High School Diploma/GED.
• One-year of medical billing or collection experience preferred.