Patient Engagement Specialist - Cardiology Clinic

Responsibilities

• Courteously answers calls within 3 rings.
• Explains and obtains all necessary patient consents in a complete and timely manner.
• Provides and collects financial paperwork as required.
• Determines and collects patient co-payment amount and issues receipt.
• Counts and verifies cash and payments with 100% accuracy.
• Processes cancellation of services as required, notifying all pertinent hospital personnel as necessary.
• Obtains and verifies patient information for pre-registration.
• Confirms appointment with patient and/or follows up with patient in a timely manner should information be found to be incorrect/incomplete.
• Schedules special diagnostic tests for clinic patients as per providers' orders.
• Communicates directly with the testing service or department and confirms the appointment with patients.
• Obtains screening information from patients as needed for different testing and ensures that this information is communicated to the appropriate department.
• Informs the patient of the scheduled date and procedure to follow on day of test.
• Ensures that patient is scheduled for a follow up provider appointment following the test.
• Performs all functions associated with scheduling appointments for patients.
• Communicating with patients, physicians, other staff members by telephone.
• Proficient with electronic medical records (EMR).
• Collects payments.
• Solves scheduling problems.
• Charge Entry and Non-patient encounter accounts:
• Enters and reconciles patient charges prior to posting to patient account.
• Processes and resolves non-patient encounter paperwork.

Qualifications

• High school diploma or GED.
• One (1) year experience in a medical office setting as an administrative assistant, scheduler or similar function.
• Comfortable with multitasking.
• Excellent telephone skills and etiquette.
• Organized.
• Good follow-up abilities.
• Personable, establishes patient rapport, able to put patients at ease.
• Some computer skills.