Patient Engagement Specialist

About the role

This is a hybrid position that supports occasional in-person outreach in the Louisville, KY area. 8 am to 5 pm Monday thru Friday EST or CST.

Responsibilities

• Engage patients via telephone in a friendly, supportive, and professional manner
• Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
• Self-manage outreach work queue
• Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
• Schedule patient appointments when successful outreach
• Answer inbound calls to support and engage with new patients
• Maintain the highest levels of patient confidentiality

Requirements

• 1 year of experience in a healthcare, patient-oriented position
• 1 year of experience in providing customer service
• Sales experience and history of consistently achieving sales goals/metrics preferred
• Appointment scheduling experience
• CNA/MA background is a plus
• Call center experience is a plus
• Demonstrated passion for extraordinary patient service
• Licensed for a minimum of 5 years

Qualifications

• No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years
• Multiple violations and accidents within the last 5 years would be subject to review

Benefits

• Monthly Bonus Incentive
• Competitive Salary
• Excellent Work/Life Balance
• 15 days of PTO and 3 Floating Holidays
• 8 paid holidays yearly
• Medical, Dental, Vision and 401k

Pay

Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown.

Schedule

8 am to 5 pm Monday thru Friday EST or CST