Patient Engagement Specialist

About the role

At Atlanta Dental Spa, our mission is to create an exceptional dental experience through comfort, compassion, and expertise. We’re a fast-paced, high-standard practice where patient experience comes first, and every relationship with a new patient starts with a single phone call. We believe in an ownership mentality, a standard of excellence, putting the team before self, and a growth mindset. If you’re looking for a place where your voice matters and your work drives real results, you belong here.

As our Patient Engagement Specialist, you are the first impression of Atlanta Dental Spa. You’re not just answering phones. You’re building trust, easing concerns, and turning curious callers into loyal, long-term patients. Your work directly shapes our growth, our reputation, and the experience of every patient who walks through our doors. Drive new patient growth through skilled, warm phone conversations; bring inactive patients back into care with personalized outreach; set the tone for the world‑class experience ADS is known for; and contribute to a team that takes pride in doing exceptional work.

Responsibilities

• Answer inbound calls and convert new patient inquiries into booked appointments
• Guide callers to the right provider with confidence and care
• Follow up on potential opportunities and proactively nurture interest
• Reach out to patients who are overdue or at risk of going inactive
• Document call outcomes and patient interactions accurately in Carestack
• Partner with clinical and marketing teams to keep new patient onboarding seamless

Requirements

• Polished communicator who makes every caller feel heard and confident
• Organized, proactive, and consistent — you follow through without being asked
• Calm and composed, even on high‑volume days
• Experienced in a dental or healthcare setting
• Comfortable with scheduling software and patient management systems (Carestack a plus)
• Energized by growth — yours and the practice’s

Benefits

• Competitive pay + performance bonuses: Top hourly rates with bonus incentives tied to your results
• Full benefits package: Health, vision, and supplemental insurance offerings
• PTO & paid holidays: Time to recharge and take care of yourself
• 401k with company match: We invest in your future, not just your present
• Stunning facility & culture: A supportive, growth‑focused team with beautiful offices around Atlanta
• The best team in Atlanta: People who celebrate each other and show up for their patients every day