Patient Engagement Specialist

About the role

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

Responsibilities

• Handle referral intake calls for all of Horizon Health Services Outpatient facilities.
• Provide excellent customer service, triage intake calls.
• Schedule outpatient appointments for all Horizon Health Services locations.
• Verify eligibility and benefits through EPACES.
• Provide phone support/resources to patients and families.
• Work with referral sources to gather information and provide linkage to Horizon Health Services.

Requirements

• Bachelor’s degree in Human Services or related field required.
• One year of human services experience preferred.
• One year of clinical experience preferred.

Qualifications

• Experience working in a healthcare setting preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of electronic health records (EHRs).

Benefits

Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.

Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.

Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.

Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!

Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.

Student Loan Assistance: We help pay off our team members’ student loans every month. One year after joining, you’ll have been able to pay off an extra $600!

Paid time off and paid holidays!

Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in electronic health records (EHRs).
• Ability to handle confidential and sensitive information.

Benefits

• Health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.
• Employee assistance program.

Pay

The range of pay for this position is $19.50 - $21.00. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Schedule

This position is full-time, Monday – Friday 7:30am – 4:00pm.