Patient Engagement Specialist

About the role

Under general supervision, provides patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines.

Responsibilities

• Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.
• Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.
• Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.
• Is an effective, productive, and collegial team member.
• Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans.
• Effectively investigates leads for patient recruitment and engagement opportunities.
• Written work (such as plans, flyers, reports, etc.) is accurate and timely.
• Effectively uses computer resources available as required to meet organization’s demands.
• Performs other duties as assigned.

Requirements

• Bachelor's degree strongly preferred; 4 years of recent, relevant work experience may substitute for the degree
• High School diploma or GED equivalent required.
• At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.
• Bilingual (Read, Speak & Write) in English/Spanish required.
• Maintains organizational driving requirements.

Qualifications

• Competitive Salary with Excellent Benefits
• Retail Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

Skills

• Culturally Competent Care
• Community Outreach
• Referral Management
• Effective Communication
• Teamwork

Benefits

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

Pay

The salary range for this position is: $25.00 - $30.93

Schedule

N/A