Patient Engagement Specialist

Responsibilities

• Engage with patients who have not visited the clinic or have not been engaged in our care model to support them in accessing care at Oak Street.
• Conduct patient outreach (telephonic and in-person home visits) to foster engagement in our care model.
• Assist patients in finding a more appropriate setting for their primary care needs.
• Plan to spend about half of your time in the community connecting with patients, including in patient-centered locations such as home, hospitals, long-term care facilities, and skilled nursing facilities.
• Respond to escalations and urgent needs with the ability to prioritize work, triage situations, and multitask.
• Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information.
• Communicate complex topics between all identified parties involved in patients' care as needed, with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations).
• Foster relationships with patients and their caregivers.
• Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs.
• Educate patients about Oak Street’s numerous wrap-around services.

Qualifications

• Motivated, experienced individual with a track record of success in health-care-related engagement, sales, and/or marketing.
• Strong verbal and written communication skills.
• Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.
• Dedication to serving the community and building meaningful relationships.
• A demonstrated ability to operate independently in a fast-paced environment.
• An understanding of the Medicare and Medicare Advantage programs.
• Access to reliable transportation and the ability to travel through assigned territories to connect with patients.
• Fluency in Spanish (written and oral) is preferred.
• US Work Authorization is required.

Benefits

• Paid vacation, sick time, and investment/retirement 401K match options.
• Health insurance, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• New centers and flexible work environments.
• Opportunities for high levels of responsibility and rapid advancement.

Pay

The Typical Pay Range For This Role Is $18.50 - $38.82. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.