Patient Care Specialist (Medical Receptionist)

About the Role

At Fast Pace Health, the Patient Care Specialist provides essential administrative support for effective patient care under the supervision of a Nurse Practitioner or Physician Assistant. This role focuses on delivering outstanding customer service, maintaining a welcoming atmosphere, and ensuring smooth clinic operations.

Responsibilities

• Greet, register, and discharge patients with a high level of customer service.
• Accurately collect and input patient demographics and financial information.
• Verify and update patient insurance information, maintaining knowledge of insurance plans and Fast Pace's Self-Pay program.
• Collect co-pays, deductibles, or Self-Pay amounts at registration.
• Answer phones politely and maintain patient flow by communicating with patients and clinical staff.
• Retrieve, fax, or mail medical records to primary care providers as needed.
• Cross-train on back-office clinical skills for a cross-functional role.
• Complete mandatory compliance training and adhere to processes and procedures.
• Maintain a positive work atmosphere and cordial relations with clients and employees.
• Perform physical tasks such as folding towels, cleaning tables, and assisting patients with exercise equipment.
• Welcome and support new employees, providing introductions, clinic tours, and training assistance.
• Maintain overall office cleanliness, including reception area organization.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or equivalent.
• Current CPR license.
• 1 year of customer service experience, preferably in urgent care (Level 1).
• 3 years of billing and coding experience with intermediate computer skills, including typing 70-100 words per minute and proficiency in Microsoft Office (Levels 2 and 3).
• 1 year of medical office experience with basic medical terminology and insurance knowledge preferred.
• Basic PC skills, including mouse usage and software like MS Outlook and Word.

Skills

• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in medical insurance practices and patient registration processes.
• Attention to detail and organizational skills.
• Teamwork and adaptability.

Benefits

• Competitive compensation.
• Holiday pay and PTO.
• Medical, dental, and vision insurance.
• Work-Life balance.
• Opportunities for community involvement and outreach programs.

Fast Pace Health is an equal opportunity employer. Pre-employment drug/alcohol testing is required for Mississippi residents. Applicants from certain states are excluded.