Patient Care Specialist (Medical Receptionist)

About the role

The Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role involves providing outstanding customer service and maintaining a compassionate and welcoming atmosphere.

Responsibilities

• Demonstrates a high level of Customer Service to greet, register, and discharge all patients.
• Accurately collect and input patient demographics and financial information at the time of registration for all patients.
• Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.
• Retrieves, faxes, or mails medical records to primary care providers as needed.
• Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
• Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• Responsible for keeping the reception area clean and organized.
• Performs other duties as assigned by management.

Requirements

• High School Diploma or its equivalent with a current CPR license*
• At least 1 year of customer experience, preferably urgent care
• Intermediate computer skills, including typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.
• Experience in billing and coding
• Ability to comply with Company standards of operations
• The ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality
• Proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word

Qualifications

• Education: High School Diploma or its equivalent AND Experience 1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.
• Intermediate computer skills, including typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.
• Experience in administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director

Skills

• Customer Service
• Medical Terminology
• Insurance Knowledge
• Microsoft Office
• Basic PC Skills

Benefits

• Holiday Pay
• PTO
• Medical
• Dental
• Vision
• Work-Life balance

Pay

Competitive compensation and benefits.

Schedule

Flexible schedule to accommodate patient needs.