Patient Care Specialist (Medical Receptionist)

About the role

The Patient Care Specialist at Fast Pace Health provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. They provide outstanding customer service and maintain a compassionate and welcoming atmosphere.

Responsibilities

• Demonstrates a high level of Customer Service to greet, register, and discharge all patients.
• Able to cross train and assist with back-office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at the time of registration for all patients.
• Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.
• Stays up to date with all changes to Government and Commercial Insurance Plans.
• Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program.
• Collections all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.
• Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences through outstanding Customer Service.
• Maintains Fast Pace Customer Service levels and facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff appropriately.
• Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinates medical records process for continuation of care.
• Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.
• Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
• Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• Responsible for folding towels, cleaning tables and helping patients with exercise equipment.
• Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.
• Actively assist new employees with learning activities and completing required training.
• Support new employee training by providing job shadowing, demonstration, and coaching opportunities.
• Ability to comply with Company standards of operations.
• Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
• The ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality.
• Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or its equivalent with a current CPR license*
• At least 1 year of customer experience, preferably urgent care
• 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.

Additional Requirements and responsibilities

• Level 1: High School Diploma or its equivalent AND Experience 1 Year of medical office experience with basic medical terminology and insurance knowledge preferred. 1 Year experience with basic use of PC to include using mouse, standard software such as MS Office to include Outlook and Word. Intermediate skills in excel including basic formulas and v lookup.
• Level 2: High School Diploma or its equivalent AND Experience 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.
• Level 3: High School Diploma or its equivalent AND Experience 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.
• Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director
• Receive and active within 7 days of hire.

Experience Requirements And Preferences

• Education: High School Diploma or its equivalent AND Experience 1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.
• Experience: 1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.

Education Requirements

• Education: High School Diploma or Its Equivalent

Compliance

• Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities.
• We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.