Patient Care Specialist (Medical Receptionist)

About the Role

At Fast Pace Health, the Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist delivers outstanding customer service and maintains a compassionate and welcoming atmosphere. Using in-depth knowledge of front office processes—including patient registration and insurance practices—the role ensures effective communication with both patients and clinic employees. The Patient Care Specialist maintains a high level of customer focus, especially during periods of high patient volume.

Fast Pace Health is a growing company offering support, mentoring, and opportunities to develop clinical competencies. We foster a dynamic team environment focused on providing the best possible care in a positive setting.

Responsibilities

• Demonstrate a high level of customer service to greet, register, and discharge all patients.
• Cross-train and assist with back-office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at the time of registration.
• Verify and update all patient insurance information at registration.
• Maintain strong knowledge of medical insurance plans, including co-pays, deductibles, and coverage limits.
• Stay up to date with changes to government and commercial insurance plans.
• Maintain a high-level understanding of the Fast Pace Self-Pay program.
• Collect insurance co-pays, deductibles, or self-pay amounts at the time of registration.
• Answer phones with a polite, patient-centered manner, ensuring positive patient experiences.
• Maintain Fast Pace customer service standards and facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
• Retrieve, fax, or mail medical records to primary care providers as needed; coordinate medical records for continuation of care.
• Cross-train on back-office clinical skills to perform in a cross-functional role as needed.
• Complete all mandatory compliance training and follow processes to maintain compliance standards.
• Maintain friendly, cordial relations with all clients and employees, fostering a positive work atmosphere.
• Perform physical, cognitive, and environmental functions of the position as specified in job demands.
• Assist with folding towels, cleaning tables, and helping patients with exercise equipment.
• Welcome new employees, facilitate introductions, provide clinic tours, and overview clinic processes.
• Support new employee training through job shadowing, demonstration, and coaching.
• Comply with company standards of operations and adhere to core values of teamwork, communication, empowerment, quality of care, and friendliness.
• Promote and maintain a respectful culture of confidentiality for employees, patients, and business information.
• Demonstrate proficiency with basic PC skills, including typing, mouse use, and software such as MS Outlook and Word.
• Maintain overall office cleanliness, including taking out garbage, organizing desks, and ensuring a professional appearance for employees, patients, and visitors.
• Keep the reception area clean and organized.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or equivalent.
• Current CPR license.
• 1+ years of customer service experience, preferably in urgent care (Level 1).
• For Level 2 and Level 3: 3+ years of billing and coding experience, intermediate computer skills (typing 70-100 words per minute), and knowledge of Microsoft Office (Word, Excel), including basic formulas and VLOOKUP.
• 1+ year of medical office experience with basic medical terminology and insurance knowledge preferred.
• Basic PC skills, including use of a mouse and standard software such as MS Office (Outlook, Word).
• Ability to comply with company standards and core values.
• Must be able to perform physical, cognitive, and environmental functions of the position.

Benefits

• Competitive compensation.
• Holiday pay and PTO.
• Medical, dental, and vision benefits.
• Work-life balance support.
• Opportunities to participate in community events and outreach programs (e.g., seasonal parades, book drives, festivals, trunk-or-treating, fun runs).
• Holiday celebrations, including potlucks and themed dress-up days.

Fast Pace Health is an equal opportunity employer committed to creating an inclusive environment for employees, patients, and communities.