Patient Care Coordinator I - Imaging and Procedure Suite

Scheduling

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
• Covers for other staff as needed.
• Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.

Coordination

• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff.
• Updates/block provider templates for just in time needs.

Communication

• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary.

Access Management

• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.
• Coordinates Commercial Cell Therapy Portal Access (IMTX).

Qualifications

• High school graduate or equivalent.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment.
• Demonstrated customer service skills.
• Experience with Epic or other scheduling and registration software.