Patient Care Coordinator

Overview

Onsite - Hagerstown, Maryland
Lucina is a maternal health platform that pairs AI-driven intelligence with embedded care management to deliver healthier pregnancies at lower costs. Acquired by Unified Women’s Healthcare with the backing of Ares Management and Atlas Capital Partners, Lucina is powered by an extensive women’s health dataset and a growing suite of AI-driven predictive analytics capabilities, equipping health plans with the insights and tools to identify high-risk members earlier, deliver more effective care, and demonstrate measurable clinical and financial outcomes. Lucina is at an exciting inflection point. We are deepening our core maternity capabilities while building toward a comprehensive end-to-end women’s health platform that addresses the full lifecycle from fertility through menopause. Complemented by Unified’s affiliated provider network, virtual care capabilities, and enterprise scale, Lucina is uniquely positioned to become the only fully integrated women’s health solution for national payers and self-insured employers.

Why This Role Matters

The pregnancy and postpartum periods are critical windows for long-term maternal and infant health. As a Patient Care Coordinator, you will play a vital role in improving access, reducing barriers, and strengthening continuity of care for families during this transformative time.

Responsibilities

• Patient Engagement & Relationship-Based Support
• Engage pregnant and postpartum patients across risk levels
• Conduct outreach via phone, text, video, and in-person visits
• Explain care management services and support program enrollment
• Build trust using trauma-informed and culturally responsive communication
• Care Coordination
• Aid patients in understanding and navigating health plan benefits
• Coordinate appointments with OB/GYNs, PCPs, pediatricians, specialists, and behavioral health providers
• Address social determinants of health including transportation, housing instability, food insecurity, and childcare
• Collaborate closely with OB/GYN providers and interdisciplinary teams to ensure seamless transitions of care
• Patient Education & Empowerment
• Provide education using approved materials
• Promote self-management and patient empowerment
• Reinforce postpartum follow-up, well-child visits, and preventive care adherence
• Documentation & Technology
• Document all encounters and care plans accurately in the EMR
• Participate in virtual case reviews and team meetings via Microsoft Outlook and Teams
• Maintain patient registries and support reporting initiatives
• Complete administrative duties as assigned
• Quality & Program Support
• Contribute to quality improvement initiatives focused on maternal health outcomes
• Support performance metrics such as postpartum visit completion and preventive care adherence
• Adhere to organizational policies, care pathways, and safety standards

Qualifications

• High school diploma or equivalent required with minimum of 2 to 4 years of relevant healthcare experience in care coordination, OB/GYN practice support, or patient navigation in a hospital or medical office.
• Associate or bachelor’s degree in a health care related field preferred.
• LPNs with relevant experience will be considered.
• 2+ years of experience working with perinatal populations and/or NICU experience preferred.
• Strong communication and interpersonal skills
• Excellent organizational and prioritization skills
• Experience working with diverse and vulnerable populations
• Demonstrated ability to work with a high degree of autonomy in both virtual and clinic settings.
• Comfort working independently and as part of a multidisciplinary team
• Knowledge of Medicaid and commercial payor plans a plus
• Must be located within 30-45 minutes of office

Office Address

1165 Imperial Dr. Suite 300 Hagerstown, MD 21740

Benefits

• Health Coverage
• Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
• Paid Time Off
• Vacation, personal days, and paid holidays to help you recharge.
• Financial & Retirement Planning
• 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Income Protection
• Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
• Wellbeing Support
• Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
• Professional Development Opportunities
• To support your career growth.

Compensation

Minimum USD $26.40/Hr.
Maximum USD $37.13/Hr.