Patient Care Coordinator

About the Role

Beyond Therapy for Kids, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Hattiesburg, MS. This is an entry-level office role responsible for maintaining pleasant and consistent daily operations of the clinic.

What You'll Do

• Greet everyone who enters the clinic in a friendly and welcoming manner
• Schedule new referrals received by fax or by telephone from patients and physician offices
• Verify insurance coverage for patients
• Collect patient payments
• Maintain an orderly and organized front office workspace
• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Create an inviting clinic atmosphere
• Make all welcome calls
• Monitor and influence arrival rate through creation of a great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Manage caseload, D/C candidate, progress note, and insurance reporting
• Monitor clinic inventory
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates
• Complete quarterly compliance training
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Physical Requirements

• This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment
• This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; may be required to attend special events some evenings and weekends, or work additional hours as needed
• This position is subject to sedentary work
• Constantly sits, with ability to interchange with standing as needed
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation
• Constantly uses repetitive motions to type
• Must be able to constantly view computer screen (near acuity) and read items on screen
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match