Patient Billing Administrator

Key Responsibilities

• Generate accurate and timely patient bills, ensuring all services and charges are clearly documented.
• Prepare and submit insurance claims promptly, minimising delays and reducing the risk of rejections.
• Respond to patient and stakeholder billing queries in a professional and courteous manner, providing clear guidance and resolving issues efficiently.
• Monitor outstanding payments and proactively follow up on overdue accounts to support cash flow and reduce revenue loss.
• Ensure all billing activities comply with relevant regulations, policies, and industry standards.
• Analyse billing data and reports to identify trends, errors, or opportunities for process improvement.
• Collaborate with internal teams, including finance, clinical, and patient services, to streamline billing processes and resolve discrepancies.

Key Skills / Qualifications

• Proven experience in medical billing, ideally within a hospital or healthcare environment.
• A strong understanding of billing processes, including claims submission, coding, and reimbursement.
• Experience using billing systems and electronic platforms.
• Excellent attention to detail with a high level of accuracy in data handling.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills, with the ability to engage confidently with patients and stakeholders.
• Ability to manage workload independently while contributing to a collaborative team environment.

Benefits

• Annual leave entitlement of 25 days + bank holidays increasing with length of service.
• In-house training for all staff.
• Company pension scheme.
• Life assurance.
• Employee Referral Scheme.
• Access to staff restaurant.
• Interest free travel loan.
• Private healthcare (Eligible after 12m).
• Bicycle Loan Scheme.
• Retailer discounts.
• Employee Assistance Programme.