Customer Billing Administrator

Help Keep Billing Moving. Support Our Branches. Grow With ACTS.

About the role

At ACTS Fleet Maintenance, we do more than repair vehicles—we help businesses stay productive, profitable, and safe on the road. Our team partners with commercial fleets across the region to provide preventive maintenance, inspections, repairs, and fleet solutions that reduce downtime and keep operations running smoothly.

Responsibilities

• Process customer payments and maintain accurate payment records
• Email customer invoices promptly after services are completed
• Review completed service tickets and confirm invoices are closed and processed correctly
• Ensure billing information is entered accurately into customer and fleet management portals
• Maintain organized records of invoices, payment activity, and billing documentation
• Support billing activity across multiple branch locations and help maintain consistency in billing processes
• Communicate with branch personnel and internal teams regarding billing questions, invoice status, payment processing, and account documentation
• Research and help resolve billing discrepancies, invoice issues, or processing delays
• Assist with process improvements as ACTS continues to expand its branch network

Qualifications

• You are highly detail-oriented and take pride in getting things right
• You are organized and able to keep up with multiple invoices, branches, and deadlines at once
• You communicate clearly and professionally with internal teams and customers
• You are comfortable working in systems, reviewing documentation, and following processes consistently
• You take ownership of your work and follow through to ensure billing is completed accurately
• You enjoy supporting operations and helping a growing business stay organized behind the scenes

Compensation & Benefits

• Hourly Rate: $18–$22 (depending on experience)
• Health Insurance – 50% company-paid employee coverage
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• 401(k) with company match
• Career growth opportunities within a rapidly expanding company
• The opportunity to make a direct impact on the growth and success of the business