Patient Benefits Coordinator - Per Diem

About the role

We are seeking dedicated Per Diem Patient Benefits Coordinators to play a key role in ensuring the timely and accurate review of patients' required documentation. In this position, you'll partner closely with our clinical team to support appointment scheduling, patient registration, and benefit coordination. You'll also provide essential backup coverage for patient intake at various outreach locations and assist the referral department when needed. This is an excellent opportunity for someone who thrives in a collaborative, patient-focused environment and enjoys work that truly makes a difference!

Responsibilities

• Promptly review insurance eligibility, process required documentation and provide benefits assistance for all patients presenting on a scheduled or walk-in basis
• Record all insurance and demographic information in an accurate and timely manner
• Assist patients with completion of Mass Health or any other benefit applications
• Check In and schedule patients for appointments
• Assist in fielding Clinic phone calls
• Manage specialty medical and behavioral health referrals when needed

Qualifications

• High School Diploma or Equivalency
• Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with Epic, MMIS, and NEHEN patient eligibility system
• 2 years of benefits experience in a clinical environment preferred
• Able to work with indirect supervision and initiative
• Attention to detail along with ability to follow program policy and best practices
• Cooperates and maintains good rapport with BHCHP staff, patients and visitors
• Ability to learn and adapt in a dynamic environment
• Bilingual in Spanish and English preferred

Pay

Compensation is $22.25 per hour

Schedule

Per Diem as needed: Weekdays 8am - 5pm or 4pm - 8pm (Tues and Thurs only) and Weekends 8am - 12pm or 6am - 6:30 pm