Patient Advocacy Specialist - Digitech - Remote

Essential Duties And Responsibilities

• Handle a variety of inbound and outbound calls from patients regarding healthcare questions and concerns
• Navigate multiple systems to gather and verify information, resolving questions, issues, and requests
• De-escalate tense situations and turn them into constructive, solution-focused conversations
• Build rapport with callers using a friendly, courteous, and professional approach
• Verify and update patient demographic information in the system as needed
• Maintain full compliance with all laws and regulations, including HIPAA
• Manage calls in a timely manner while maintaining quality and accuracy standards
• Provide timely and empathetic assistance to patients regarding medical claim concerns, insurance questions, and general inquiries
• Accurately document patient interactions and maintain detailed case records
• Gather and record patient feedback to help improve services and identify opportunities for process improvements
• Collaborate with internal and external stakeholders to ensure efficient problem resolution and accurate communication
• Follow up with patients to confirm resolution of issues and satisfaction with services
• Resolve complaints, problems, and inquiries to ensure patient satisfaction
• Adhere to all HIPAA privacy policies and procedures, ensuring the confidentiality and security of sensitive patient information at all times
• Maintain consistent compliance with company attendance policies

Skills/Experience Required

• Education: High School Diploma or equivalent required; Associates Degree preferred
• Experience: 1–2 years of experience in customer service, healthcare, or patient advocacy (preferred)
• Familiarity: Familiarity with insurance processes, medical terminology, and healthcare regulations
• Technical Skills: Proficiency with call center software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook)
• Bilingual Skills: Bilingual skills preferred (e.g., fluency in English and Spanish)
• Communication: Excellent verbal and written communication skills
• Interpersonal: Strong interpersonal skills with a professional demeanor
• Problem Solving: Strong analytical and problem-solving abilities
• Time Management: Ability to multitask and handle multiple responsibilities efficiently
• Customer Service: Customer service–focused, with a commitment to both internal and external clients
• Attitude: Positive, patient-centered attitude
• Adaptability: Ability to work independently with minimal supervision
• Microsoft Office Suite: Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Job Role Management: Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry.

Pay

A competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan.

Benefits

EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.