Remote Patient Support Specialist

Patient Support Tier 1 Specialist Summary

• Handles patient inquiries via phone, email, and SMS regarding prescription orders, status updates, pricing, and technical support.

• Collaborates with leadership and teams to resolve issues promptly, quickly reviewing order statuses and educating patients effectively.

Key Responsibilities:

• Manages tickets in Zendesk.

• Utilizes the knowledgebase.

• Sets up and seeks support when needed to ensure timely responses.

Performance Metrics:

• Customer satisfaction

• Accuracy

• Productivity

• Schedule adherence

Qualifications

• At least one year of customer support and healthcare experience.

• Strong attention to detail.

• Computer literacy.

Work Hours & Benefits

• 365 days per year, requiring flexibility for shifts, overtime, and holiday coverage.

• Competitive pay.

• Full health benefits.

• 401(k).

• Remote work options in designated states.