Patient Care Advocate - Remote

Summary Of Position

Principal Accountabilities

Qualifications

Additional Information

• Answers phone calls on behalf of ACP and serves as the front line of communication for the organization with a focus on customer service.
• Requires the capacity to gain a comprehensive understanding of one or more EHR systems.
• Requires high level of analytical skills/cognitive skills to make responsible decisions during appointment scheduling and other patient service requests.
• Affirms that the Patient Care Advocate will assist patients with any questions regarding ACP and resolve calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
• Maintains applicable call center database by entering/amending information.
• Required to meet specific call center performance metrics of productivity and quality assurance.

Education, Training, Licenses, Certifications:

• High School Diploma or GED
• Sometime college coursework
• Associate’s or Bachelors’ Degree

Relevant Work Experience, Knowledge, Skills, And Abilities:

• Strong telephone soft skills gained from prior customer/patient experience in a similar call center role (Up to 6 months experience).
• Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact.
• Clear speaking voice.
• Outstanding work ethic and strong adherence to shift schedule.
• Two+ years of previous experience working in an inbound call center environment.
• One year of healthcare experience as a medical assistant or assisting patients in any capacity.
• Previous experience using EPIC system.

Schedule:

Monday to Friday, 9:00am-1:00pm

Hiring Range:

$17.00 per hour