Prospective Patient Advocate-Remote

Responsibilities

• Serve as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services.
• Support these prospective patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives.
• Listen empathetically and think critically to determine if our services are the right fit given each prospective patient’s unique situation.
• Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation.
• Spend a majority of your time on the phone both with inbound phone calls from prospective patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling).
• Show empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.
• Show confidence and expertise overcoming objections.
• Maintain a high level of performance meeting or exceeding set KPIs by understanding how to impact results and seeking coaching for continual improvement.
• Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning.

Required Experience & Skills

• Strongly in need of bilingual Spanish-English candidates.
• A strong desire to help those in need and work for a mission-driven organization.
• 1-2 years of consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value).
• 1+ years of experience in field requiring a high level of empathy.
• 6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies.
• 1+ years of call center experience or related experience with high volume inbound and outbound calls.
• Experience in a role that utilizes scripts or call flows.
• Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection).
• A confident approach and ability to quickly build rapport while maintaining control of the conversation.
• Goal-oriented individual with a drive for performance.
• Comfortable seeking and receiving coaching and guidance.
• Excellent verbal and written communication skills.
• Excellent attention to detail and multitasking skills.
• Experience with Salesforce and G-suites a plus.

Remote Requirements

• Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors.
• Proficient with computer problem-solving skills and set up.
• Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed).
• Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen.

Benefits

• Medical, dental & vision benefits.
• Options for Flexible Spending Accounts and Health Savings Accounts.
• 401K Investment Plan with employer match after 12 months of employment.
• Thorough and intensive new hire paid training program and ongoing training and coaching.
• Phenomenal culture committed to supporting our employees to change the lives of those we serve.
• Position is fully remote.
• $17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average).
• Monthly target bonuses can increase your base compensation by 15% to 40%.
• Weekend pay differential of $1.50/hour.