Patient Account Collector HYBRID

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. Our mission is to empower patients to manage their health from the comfort of home.

Overview And Responsibilities

Patient Account Collector – Healthcare Collections Support

Ensure Payment. Strengthen Care. Rotech Healthcare Inc. is seeking a Patient Account Collector to join our team. This role involves managing patient accounts, resolving outstanding balances, and maintaining compliance with relevant laws and regulations.

• Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.
• Perform insurance follow-up and skip tracing for unreachable accounts.
• Document all collection efforts and account updates accurately in the system.
• Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.
• Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.
• Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.
• Maintain confidentiality and security of all patient and company information.
• Perform other duties as assigned.

Why Join Rotech?

• Be part of a mission-driven team improving lives through home-based care.
• Work in a supportive environment with opportunities for growth.
• Ready to help patients and protect revenue?

Qualifications

• High school diploma or GED equivalent, required.
• Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position).

Skills And Competencies

• Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual.
• Able to perform basic mathematical calculations accurately.
• Capable of working independently as well as collaboratively within a team.
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Self-motivated, organized, and able to manage time and solve problems using deductive reasoning.
• Strong attention to detail with the ability to multi-task effectively.
• Strong English communication skills, both written and verbal.

Machines, Equipment And Technical Abilities

• Ability to navigate the internet and conduct online research.
• Operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets.
• Proficiency with email communication platforms.
• Working knowledge of Microsoft Outlook, Word, and Excel.

Physical Demands

• Ability to lift and carry office equipment when needed.
• Read small print on screens and documents, requiring close vision.
• Sit, stand, walk, talk, and listen for extended periods.

Information Benefits

• Bonuses and incentives.
• Commission for Account Executives.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSAs.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B (HEPB) and TB vaccinations.