Patient Financial Representative (Hybrid)

Responsibilities

• Provides Customer Service by working directly with the patient or patient representative to answer questions or concerns relating to charges, payments, and insurance coverage.
• Communicates with the patient or patient representative regarding their financial obligation with the goal of effectively resolving the outstanding balance according to JCMG policies.
• Collaborates with clinic staff and physicians regarding patients with delinquent account balances.
• Documents activities in the patient’s account notes in eClinicalWorks and HST.
• Recommends outstanding account balances for the collection process as appropriate.
• Performs all other duties as assigned by supervisor.

Minimum Qualifications

• Education: High school diploma or GED. Associate degree preferred.
• Experience: Minimum of one year in a Customer Service role. Familiar with medical office practices preferred. Background in medical billing preferred.
• Certification/License: N/A

Knowledge/skills/Abilities

• Knowledge of medical billing/collection practices, basic medical coding, insurance agency operating procedures and practices, governmental legal and regulatory provisions related to collection activities.
• Skill with computer applications.
• Must possess strong interpersonal skills and the ability to communicate effectively with patients, co-workers and management.
• Must be able to work effectively as a team member.