Manager, Patient Accounts (Hybrid)

Key Responsibilities

• Operational Management
  • Oversee day-to-day billing and collections operations to ensure accuracy, timeliness, and compliance
  • Support accounts receivable functions to maintain efficient cash flow and reduce outstanding balances
  • Ensure adherence to state and federal regulations related to medical billing and collections
  • Assist in implementing policies, procedures, and workflow improvements
• Team Leadership & Development
  • Supervise Revenue Supervisors and support leadership for approximately 86+ staff members
  • Participate in hiring, onboarding, training, and performance management
  • Address employee relations matters in coordination with the Director of Finance and HR Specialist
  • Provide coaching and guidance to leadership staff on complex operational issues
• Revenue Cycle Optimization
  • Identify operational gaps and recommend process improvements
  • Analyze billing trends, denials, and performance data to improve outcomes
  • Support system optimization and effective use of tools such as Athena IDX, Cerner, Power BI, and Experian
• Customer Service & Escalation Oversight
  • Support oversight of the Joint Customer Service team handling 3,250+ monthly calls
  • Assist and resolve escalated patient concerns and ensuring appropriate resolution
  • Promote a high standard of patient communication and satisfaction
• Vendor Coordination
  • Assist in monitoring vendor performance for:
    • Workers’ Compensation billing and follow-up
    • Early-out/self-pay collections
  • Ensure vendors meet expectations for service quality, compliance, and financial performance
• Collaboration & Coordination
  • Partner with MU Health Care and internal departments to support co-managed teams
  • Serve as a liaison with Health Sciences Center departments to improve workflow efficiency
  • Support cross-functional initiatives, including system transitions and coordination with coding teams
• Financial & Administrative Support
  • Assist in budget preparation and monitoring of revenue and expenses
  • Contribute to vendor evaluation processes, including RFP development and review
  • Support special projects and departmental initiatives as assigned

Qualifications

• Bachelor's degree in accounting, finance, public policy, computer science with a concentration in accounting or related studies, or a related degree with strong accounting and computer science components. Two (2) years of experience in a responsible accounting related position may be substituted for the college requirement.
• Four (4) years of relevant work experience.
• One (1) year of supervisory experience.

Preferred Qualifications

• Experience in healthcare revenue cycle operations, including billing, collections, and accounts receivable
• Strong knowledge of insurance processes, patient accounting, and regulatory requirements
• Demonstrated leadership experience, including supervision of staff and/or team leads
• Experience with process improvement and workflow optimization
• Strong analytical and problem-solving skills

Technical Skills

• Experience with:
  • Athena IDX
  • Cerner Revenue Cycle tools
  • Power BI
  • Experian billing systems
• Proficiency in data analysis and reporting

Pay & Benefits

• Salary Range: $73,382.40 - $119,808.00 annually
• Grade: PAT - 10A
• University Title: MGR PAT ACCTS
• Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

• In addition to the Online Application, please provide Resume and cover letter.

Benefits

• This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.
• To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.