Patient Access Representative - Hybrid
Position Details
The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards.
This co-worker will facilitate all components of the patient's entrance into any Mercy facility, which may include scheduling, registration, benefit verification, pre-certification, and financial clearance including pre-visit collection.
The Patient Access Representative will ensure that the most accurate patient data is obtained and populated into the patient record. This position requires an exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.
Experience and Education Requirements
- 1-3 years clerical experience and customer service experience preferred.
- Experience with medical terminology and insurance plans preferred.
- A high school diploma is required; some college is helpful.
Minimum Skills, Knowledge And Ability Requirements
- Effective communication skills, both oral and in writing, with excellent telephone etiquette required.
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
- Strong organizational skills and attention to detail.
- Ability to work under stress, meet deadlines, and perform daily assignments with a high level of accuracy.
- Knowledgeable and experienced with various computer systems; ability to use a 10-key calculator and computer keyboard.
Physical Requirements
- Prolonged standing and walking during each shift.
- The ability to push, pull, and/or lift 50 lbs on a regular basis.
- The ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
- Outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
- Opportunity to join a caring, collaborative team where your voice matters.
- Future growth opportunities within the healthcare industry.