Patient Access Team Lead
Personal Touch Home Health Care Services Inc. · Waukesha, WI · Today
On-siteHealthcareFull-time
About the role
Join a healthcare team supporting patient access operations across multiple locations.
Responsibilities
- Provide first-level support to the Patient Access team, supporting departments like Neuroscience and Behavioral Health
- Monitor daily operational functions, call queues, and patient volumes to ensure timely service
- Train and guide staff to improve efficiency, quality, and productivity
- Develop and track department metrics, prepare reports, and identify workflow improvements
- Handle escalated patient concerns, coach team members, and ensure compliance
- Assist with staff scheduling, department meetings, and special projects
- Maintain excellent customer service and foster effective team relationships
Qualifications
- High School Diploma or GED
- At least 2 years of healthcare and scheduling experience
- Ability to work second or third shift hours
- Preferred leadership experience and strong soft skills such as adaptability, problem-solving, teamwork, and critical thinking
Benefits
- Competitive pay
- Comprehensive health and wellness benefits
- PTO and holidays
- Retirement plans
- Education reimbursement
- Employee discounts
- Recognition programs
- Opportunities for growth, development, and performance rewards
This role offers a sign-on bonus for external candidates and requires passing a drug test.