Patient Access Representative
AccessHealth · Chandler, AZ · 3 wk ago
HealthcareFull-time
About the Role
Facilitate patient admission processes, including verifying demographics, insurance eligibility, and benefits. Serve as the first point of contact, providing compassionate assistance, collecting co-pays, and ensuring accurate data entry into hospital systems. Organize appointments, pre-register patients, and manage documentation and referrals to support efficient patient flow.
Responsibilities
- Communicate with patients/families to complete registration and verify insurance
- Respond to inquiries respectfully and compassionately
- Obtain benefits verification and process payments at point of service
- Enter data accurately and scan documents
- Schedule and organize patient services and appointments
- Register and pre-register patients for various cases
- Utilize multiple systems including electronic medical records
- Generate and review patient data reports, addressing issues as needed
Requirements
- High School Diploma or GED
- At least 1 year of experience in hospital or medical registration and customer service
- Knowledge of insurance policies and procedures
- Ability to work early mornings and weekends as required
Preferred Skills
- Experience with authorizations, referrals, and collecting copays
- Familiarity with medical terminology, ICD10/CPT codes, and facility pricing
- Bilingual in English and Spanish
- Experience with Google products and healthcare systems
Benefits
We offer a competitive hourly range and comprehensive benefits.
About Us
Our mission emphasizes equitable, high-quality care for diverse populations, fostering an inclusive and supportive environment.