Patient Access Representative

About the role

MercyOne Clive Rehabilitation Hospital, operated jointly with Lifepoint Health, is driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative, you're embracing our promise to provide superior patient care that exceeds industry standards and patient expectations. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

Responsibilities

• Ensure that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distribute and explain forms, documents, and educational handouts to patients or family members; ensure all necessary signatures are obtained for treatment.
• Meet with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provide explanation of process and address concerns and questions.
• Communicate with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Determine and accept required payments, including co-pays and deductibles, or refer to financial counselors for follow-up.
• Research the patient's visit history to ensure compliance with third-party payer requirements, completing appropriate documentation as applicable.
• Collect co-pays and other funds from patients based upon established criteria.
• Check and stock supplies as needed.
• Serve as back-up for other functional areas.

Requirements

• High school diploma or equivalent required; 3 years of directly related experience may be substituted for the required education.
• Billing or collection experience preferred.
• Computer experience required.

Benefits

• Health benefits (Medical, Dental, Vision) for full-time employees.
• 401K benefits.
• Competitive Paid Time Off.
• Employee Assistance Program – mental, physical, and financial wellness assistance.
• Tuition Reimbursement/Assistance for qualified applicants.
• And much more...

Schedule

Monday - Friday, 8:30 AM - 5:00 PM or 9:30 AM - 6:00 PM.