Patient Access Specialist III- Practice Operations- Remote Opportunity
About the role
Respond to a high volume of appointment requests via telephone calls, emails, work queues, and other electronic messages. Schedule appropriate medical exams, procedures, and tests, including those requiring demographic collection and insurance registration. Serve as an escalation point for questions from Specialists I and II and handle complex scheduling requests.
Responsibilities
- Manage complex patient situations, service recovery, and escalation resolution
- Act as a departmental resource for workflow, policy, and process questions
- Coach, train, and support less experienced staff
- Participate in quality improvement initiatives, workflow development, or project work
- Serve as a subject matter expert or lead team member
Requirements
- High school diploma or general education degree (GED) preferred
- Minimum of 3-5 years of experience in customer service, patient access, healthcare administration, or a related service-oriented role
- Healthcare experience, including scheduling, patient registration, insurance, or revenue cycle functions preferred
Qualifications
- Exceptional customer service, communication, and problem-solving abilities
- Demonstrated commitment to quality, accuracy, and operational excellence
Pay
The base salary range for this position is between the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range. Exact salary will depend on geographic location, skills, work experience, market conditions, internal equity, responsibility factor, span of control, education/training, and other qualifications. Some candidates may not be eligible for the upper end of the range.
Benefits
University of Maryland Faculty Physician’s Inc. offers a total rewards package supporting employees' health, life, career, and retirement. More information on benefits.
Location
This position is open to residents of the following states: Alabama, Delaware, Florida, Georgia, Maryland, Pennsylvania, Tennessee, and Texas.