Patient Access Specialist II- Practice Operations- Remote Opportunity

Essential Functions

• Answers and triages incoming calls and requests in a prompt, professional, and polite manner.
• Demonstrates knowledge of FPI and its practices, including payer contracts, policies, best practices, and escalation paths.
• Completes scheduling from work queues to fulfill requests from internal and external/referring providers.
• Schedules patient appointments and reminds patients of necessary items to bring, including their referral and medications.
• Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly and appropriately.
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
• Schedules appointments based on referrals from social workers, discharge planners, physicians, and physicians’ offices.
• Documents referral information (payer, date, reason for visit, other insurance information) in the appropriate system for verification and follow-up.

Education and Experience

• High school diploma or general education degree (GED) preferred
• Minimum 2 years of medical office or call center experience
• Entry level computer skills (specific programs as deemed by department)
• Strong customer service and phone etiquette skills
• Accurate data entry skills