Patient Access Scheduler | Support Center | Days
Work Status Details
REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Hourly
Location: Support Center
Responsibilities
- Schedules outpatient procedures following established guidelines and/or restrictions
- Ensures patients are well prepared for scheduled procedures
- Enters all scheduling information
- Learns all modalities of scheduling and follow established protocols for each modality
- Utilizes appropriate functions for documentation of notes as per established guidelines
- Provides excellent customer service
- Prepares patient for exam
- Provides the appropriate pre-exam instructions in a manner the patient understands
- Demonstrates awareness of ramifications of contrast allergies & take appropriate steps to prepare patient for studies with contrast according to protocol when they have these allergies
- Completes pre-registration and insurance verification prior to scheduled appointment date
- Enters all registration information
- Verifies insurance coverage & eligibility
- Documents notes
- Completes MSPQ if applicable
- Utilizes insurance websites for verification
- Follows established protocols for Self-pay process
- Verifies and obtains pre-certification and authorizations for outpatient scheduled procedures, scheduled surgeries, and anesthesia cases, including endoscopy services
- Understands of prior authorization requirements and follow established protocols for obtaining and documenting prior authorizations
- Follows established protocols for Self-pay process
- Provides price estimates for high dollar outpatient procedures
- Obtains and verifies procedure orders and all other required documents prior to scheduled appointments
- Performs a full range of clerical functions in support of the department and organization
- Transcribes and imports orders and other required documents from Rightfax
- Retrives and responds to phone messages as assigned
- Operate and assist others with office equipment in safe and efficient manner: i.e., telephone, FAX, printer, scanner, and other related items
- Communicates clearly and effectively
- Follows established phone system guidelines as required by department
- Answer incoming phone queue calls in a timely manner to meet department goals
- Utilizes interpreter service as needed
- Provides excellent customer service and friendly voice to all customers
Qualifications
- 1+ years related experience
Skills
Essential: HS Diploma/GED
Benefits
Details will be provided during the interview.
Pay
Min = $16.00
Mid = $18.40
Max = $20.80
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