Patient Access Scheduler - MRI & Therapy

Duties and Responsibilities

• Maintain the highest level of customer service while answering phones, scheduling appointments, and supporting overall coordination of care.
• Manage MRI and therapy schedules, including organizing provider/therapist calendars, minimizing conflicts, and ensuring proper session setup.
• Serve as a positive, professional liaison for patients, peers, supervisors, and physicians, especially when receiving or implementing feedback and direction.
• Verify insurance benefits, obtain prior authorizations for MRI and therapy services as required, and ensure all pre-appointment documentation is complete and accurate.
• Provide patients with clear information regarding appointments, instructions, scheduling changes, and next steps in their care.
• Coordinate across multiple MOS locations to ensure MRI and therapy scheduling is optimized for patient convenience and provider availability.

Requirements

• High school diploma or general education degree (GED).
• Associate's degree in related field preferred.
• At least two years of customer service experience is required.
• One year of experience in a medical setting is preferred.