Patient Access Representative II, Imaging Contact Center, Southbank Plaza

About the role

Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Responsibilities

• Answering around 75-80 patient calls a day
• Completing the registration process
• Insurance verification
• Supplying estimates and patient collections in reference to estimate
• Working patient work queues
• Making outbound calls to patients
• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces
• Cross-Trained in order to work in multiple Imaging Service Lines
• Maintaining service excellence to patients and visitors for telephonic encounters
• Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOM
• Maintaining a professional relationship with all clinical and non-clinical team members
• Articulating compliance documentation and ensure completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines

Requirements

• A high school diploma (or higher)

Qualifications

• The ideal candidate will not only reflect the five Baptist Core Values, but will also have call center, and scheduling experience.

Skills

• Strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOM
• Proficiency in multiple systems and interfaces
• Excellent communication skills
• Ability to multitask and prioritize tasks effectively

Benefits

• Up to $1,000 Sign-On Bonus*

Pay

• Not specified

Schedule

• Full-Time
• Monday - Friday
• 8:30am-5:00pm