Patient Access Representative II, Specialty Contact Center, Baptist Southbank
About the role
Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.
Responsibilities
- Registering patients accurately and efficiently
- Utilizing multiple systems and interfaces
- Cross-Trained in order to work in multiple patient access areas
- Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
- Contributing to PAS Goals as defined annually
- Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOM
- Maintaining a professional relationship with all clinical and non-clinical team members
- Articulating compliance documentation and ensure completion of required patient consent forms
- Maintaining patient privacy in accordance with HIPAA guidelines
Requirements
- A high school diploma (or higher)
Qualifications
This Patient Access Representative II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!
Benefits
Up to $1,000 Sign-On Bonus
Schedule
Monday through Friday 9:00 AM to 5:30 PM - Training will be a minimum of 2 weeks and will be 8am-4:30pm
Pay
Full-Time Days