Patient Access Representative II, Baptist Medical Group Call Center, Baptist Southbank Plaza
About the role
Baptist Health is recognized as a top place to work in health care, caring for more patients in Northeast Florida than any other provider and ranking as “most preferred” for over 30 years. It is Jacksonville's only locally governed, faith‑based, not‑for‑profit health system, providing a full spectrum of preventive and specialty care through 200+ locations and six hospitals, including centers of excellence such as Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. The Patient Access Representative II position is a full‑time day shift role located at Southbank Plaza (Downtown – Southbank Building 1) in Jacksonville, FL.
Responsibilities
- Registers patients accurately and efficiently
- Utilization of multiple systems and interfaces
- Cross‑trained to work in multiple patient access areas
- Maintains service excellence to patients and visitors for face‑to‑face and telephonic encounters
- Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
- Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
- Maintains a professional relationship with all clinical and non‑clinical team members
- Able to articulate compliance documentation and ensure completion of required patient consent forms
- Maintains patient privacy in accordance with HIPAA guidelines
Qualifications
- 1‑2 years of customer service experience (required)
- 1‑2 years of healthcare experience (preferred)
- 1‑2 years of insurance experience (preferred)
- High school diploma or equivalent (required)
Schedule
Full‑time day shift, Monday – Friday, 8:30 AM – 5:00 PM.