Patient Access Representative II, Baptist Medical Group, Baptist Southbank

About the role

Baptist Health, recognized as a top place to work in healthcare, cares for more patients in Northeast Florida than any other provider and has been ranked as “most preferred” for over 30 years. We are Jacksonville's only locally governed, faith-based, not-for-profit health system, offering a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital.

This is a full-time day shift position in a call center environment at our Southbank Plaza location in Jacksonville, FL, Monday - Friday from 8:30 AM - 5:00 PM.

Responsibilities

• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces
• Cross-trained to work in multiple patient access areas
• Maintaining service excellence for face-to-face and telephonic patient encounters
• Contributing to Patient Access Services (PAS) goals as defined annually (e.g., Collections, Palm Scanning)
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintaining professional relationships with all clinical and non-clinical team members
• Articulating compliance documentation and ensuring completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines

Requirements

• 1-2 years of customer service experience (required)
• 1-2 years of healthcare experience (preferred)
• 1-2 years of insurance experience (preferred)

Qualifications

• High school diploma (required)

Schedule

Full-time, Monday - Friday, 8:30 AM - 5:00 PM.

Primary location: Downtown - Southbank Building 1, Jacksonville, FL.