Patient Access Representative II, Rehab Contact Center, Southbank Plaza

About the role

Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Responsibilities

• Primarily a scheduler for appointments within the Baptist Health System
• Answering around 75-80 patient calls a day
• Completing the registration process, insurance verification, and supplying estimates and patient collections in reference to estimates
• Working patient work queues and making outbound calls to patients
• Monthly score card to determine how long it takes to wrap up a call and the quality of a call
• Reflecting the five Baptist Core Values and having call center and scheduling experience
• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces
• Cross-trained in order to work in multiple Imaging Service Lines
• Maintaining service excellence to patients and visitors for telephonic encounters
• Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOM
• Maintaining a professional relationship with all clinical and non-clinical team members
• Articulating compliance documentation and ensuring completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines

Requirements

• A high school diploma (or higher)

Qualifications

• Call center experience
• Scheduling experience

Skills

• Strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOM
• Excellent communication skills
• Ability to multitask and prioritize tasks
• Proficiency in multiple systems and interfaces

Benefits

Up to $1,000 Sign-On Bonus

Pay

N/A

Schedule

Full-Time Monday - Friday 8:30am to 5:00pm