Patient Access Representative II, Imaging Contact Center, Full-Time, Days, Baptist Southbank Plaza

About the role

Baptist Health is a top place to work in health care, serving more patients in Northeast Florida than any other provider and recognized as “most preferred” for over 30 years. As Jacksonville's only locally governed, faith‑based, not‑for‑profit health system, Baptist Health offers a full spectrum of preventive and specialty care through 200+ locations and six hospitals, including centers of excellence such as Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. The Patient Access Representative II role is based at the Baptist Southbank Plaza Imaging Contact Center in Jacksonville, FL, supporting patients through scheduling and registration to ensure a seamless experience.

Responsibilities

• Register patients accurately and efficiently while ensuring all required demographic, insurance, and registration information is complete.
• Utilize multiple systems and interfaces to support patient access functions and maintain accurate patient information.
• Cross‑train and work across multiple Patient Access areas to support departmental needs and operational efficiency.
• Provide service excellence to patients and visitors through professional face‑to‑face and telephone interactions.
• Contribute to Patient Access Services (PAS) goals and initiatives, including collections, palm scanning, and other departmental performance measures.
• Maintain knowledge of and compliance with applicable state and federal regulations, including EMTALA, AHCA, and JCAHO requirements.
• Ensure required patient consent and compliance documentation is accurately communicated and completed while maintaining patient privacy in accordance with HIPAA guidelines.

Requirements

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years of Insurance Experience (required)
• Experience in hospital registration or patient access (preferred)

Qualifications

• High School Diploma or equivalent (required)

Benefits

• Eligible for up to $1,000 sign‑on bonus if hired externally