Patient Access Representative - Family Practice

Job Summary

Pre-registers/registers patients with accurate patient demographic, financial data.

Collects patient balances, co-payment, co-insurance, or other payment types.

Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.

Responds to customer’s inquiries.

Affords departmental coverage as needed.

Manages daily appointment schedules which may include reminder calls and calling all referrals.

May transport patients utilizing escort or wheeled transport equipment.

Performs other duties as assigned.

What You Bring

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Benefits

• 403b retirement plan for caregiver contributions.
• Wellness benefits, discount program, and expanded EAP and mental health program.