Patient Access Representative - Family Practice

Job Summary

Pre-registers/registers patients

Collects patient balances, co-payment, co-insurance, or other payment types

Verifies coverage and ensures all insurance requirements are met

Manages daily appointment schedules

Responds to customer’s inquiries

Assists with departmental coverage as needed

May transport patients utilizing escort or wheeled transport equipment

What You Bring

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (Preferred)
• Knowledge of insurance process and regulations (Preferred)
• Must be able to manage conflict effectively and professionally (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines (Required)
• Good customer service skills and good interpersonal skills (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Sedentary work
• Predominantly operates in an office environment
• Able to communicate and exchange accurate information
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Benefits

• 403b retirement plan for caregiver contributions
• Wellness benefits
• Discount program
• Expanded EAP and mental health program