Patient Access Representative

Job Overview

The Patient Access Representative position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.

Qualifications

• High School Diploma
• Minimum of 3 years Patient Access experience
• Preferred: Customer service experience, knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care Medical terminology and computer skills

Scheduling Requirements

Evening shift, 3:00pm-11:30pm
Monday- Friday, with every other weekends/holidays
Full-Time, 40 hours per week

Essential Functions

• Provides excellent customer service to all patients, colleagues and other external and internal customers.
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work.
• Obtains and accurately documents all demographic information.
• Obtains insurance information and initiates the verification process via third party clearinghouse.
• Completes verification of coverage of all insurances and financial clearance activity has been completed.
• Mets and exceeds department goals including accuracy, point of service collections and productivity
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity.
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients’ signatures
• Maintains department productivity by asking for additional duties when patient flow permits
• Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department

Benefits and Perks

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.